Transparency
Guided routing should not be presented as a guarantee that any provider is best, cheapest, independent, conflict-free or suitable for a user. Users should make their own assessment before engaging any provider.
Referral Disclosure
SG Expat Desk may receive referral, listing, sponsorship or partner fees from local professionals or service partners introduced after guided intake and human review.
Consent before sharing
User details should be shared with a professional only after the user has submitted a request, given contact consent and the request has passed human review.
Regulated providers
For financial, insurance, legal, medical, real-estate or immigration-related matters, users should verify the professional's licence, registration, scope of authority and firm relationship before relying on advice.